Normal delivery time is approximately 1-3 working days, during peak season it may take longer. Letters are delivered to your mailbox as far as possible. Unfortunately, we are not able to control how an item is delivered (mailbox or delivery point), it is an assessment made by the carrier.
We do not take financial responsibility for any delays due to the shipping company.
If you discover any damage to the package, you must immediately report this to the extradition site and make an injury report. Refuse to receive a damaged package. If you do not detect the damage until you open the package and the damage is such that it can be attributed to the carrier’s handling, contact them and make an injury report. If any dispute with the carrier can not be resolved, please contact us. If you have ordered and do not pick up your shipment before returning to us (package about 1 month, letter 14 days), we will charge you 195 SEK (including VAT) for our handling of the goods.
The shipping cost of an order is charged according to the actual order value – this happens automatically in the online store and the cost of shipping is reported at the checkout. If the order value is less than 250 SEK, a shipping fee of 29 SEK (including VAT) will be added. At order value above 250 SEK, we will charge the shipping cost.
Any eventual customs duty and VAT will be paid by the recipient.
You can pay with Visa, Mastercard, American Express, Visa Electron and Maestro directly on the website. Payment will be made securely via Klarna. When you pay by card, none of your card details will be stored by us.
Our invoicing is done in cooperation with Klarna AB. Payment terms are 14 days (0 SEK in fee). In case of late payment, remuneration fee will be charged with a statutory amount (approximately 29 SEK) and interest on late payment. Read Klarnas terms here.
You pay any amount per month. The minimum amount you can pay is 1/24 of the amount remaining and no less than 50 SEK each month. When you want to, you can pay the entire remaining amount. An administration fee of 29 SEK is added to the invoice.
Receipt / Order Confirmation
Once you have placed an approved order, you will receive an e-mail that is valid as an order confirmation. Together with your delivery, you will receive a paper receipt. If you did not receive an order confirmation within 30 minutes, please check that your email address is correct and let us know and we will send you the confirmation.
All prices include VAT of 25%. If VAT is to be changed, we reserve the right to adjust our prices with the corresponding amount. We reserve ourselves for any printing and writing errors.
ADRESS & RECLAMATION
We comply with the distance contract agreement according to the Consumer Agency’s recommendations. You have the right to cancel your purchase within 14 days under the distance contract. The withdrawal period will begin on the day you receive your order or a substantial part of it. The right of withdrawal applies only if the goods are in a substantially unchanged condition. As a customer, you have the right to investigate the product, but you may not break the seals or try the product. When exercising the right of withdrawal, the customer is responsible for both the return cost and the delivery of the goods. Always contact the customer service by e-mail before returning a product.
Right of withdrawal is not applicable to companies. In the event of a valid complaint or cancellation of purchase, we will refund the amount for your order within 30 days. When using the right of withdrawal please use the address at the bottom of this page.
If your product is damaged or incorrect, you must advertise the product within a reasonable period of time. We recommend that the complaint be made on the back of the delivery slip. Please describe the error carefully and indicate if you want a new product or the money back. If approved, we will, of course, replace you for any return shipping costs. In the case of complaints, the same address as for the right of cancellation is found at the bottom of this page.
To ensure that we are properly equipped to meet the requirements of the latest EU Privacy Data (GDPR), we have incorporated these requirements into our updated terms and conditions in cooperation with our legal advisors to ensure that it meets the requirements of GDPR. You as our customer can be sure that your personal information is processed according to the rules.
We process all personal data that you provide in accordance with the GDPR. We guarantee that no information about you is sold or used for third party advertisements, but is used only internally by us. Your e-mail address is used for order confirmation and for other information about your order. If you want to change the data or be removed from the registry, please contact our customer service. Information about your order will be submitted to Klarna if you have chosen one of Klaren’s payment options with us. If you want to know what information we have saved about you, please contact us.
Once you have placed an order, we collect your personal data; Your address (shipping and invoice address, if separate) and information about the chosen payment method (credit card number, credit card holder).
The personal data we collect from you every time you visit our website or place an order is necessary for the overall handling of your order with us. The overall management includes tracking of internet fraud and prevention and handling of payments (unpaid payments).
In addition, such information may be used to update you about products and services provided by IDUN Minerals, as well as any discounts and promotions.
In addition, we reserve the right to freely collect and publish general statistical information from our visitors, with the exception of specific information such as the visitors’ names and addresses. We can collect the statistics required to interpret the use of our website from visitors (such as marketing through other sites, sales statistics, the origin of visitors, etc.).
Data related to our visitors is held by IDUN Minerals only, as provided for in the GDPR Act and will only be used internally.
All personal data will be used by IDUN Minerals. The data is kept for the period required for accounting purposes only.
IDUN Minerals shall not transfer or otherwise provide personal information to affiliate, third party or commercial/business partners without your notice. IDUN Minerals attempts to take all preventive measures required to protect the privacy and integrity of personal data and to prevent its distortion, damage, destruction and availability of unauthorized third parties. Technical and organizational security measures are taken by the company.
Facts and prices are provided with reservation for printing errors if any. incorrectly specified technical specifications and for final sales.
If you are under 18, you must have the goalkeeper’s permission to order with us. Fraud investigations are always reported by us.
Any disputes are resolved primarily in discussion with our customer service. We follow the recommendations of the Swedish Complaints Board and also refer to the European Commission’s Dispute Resolution Tool on the Internet: http://ec.europa.eu/consumers/odr
IDUN Minerals AB
112 18 Stockholm
+46 8 22 72 40
Org. number: 559075-1664
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